Insurers' claims departments will end up with fewer employees as new tools and technology will handle most of the reporting, inspecting and adjusting.

In recent years, the insurance industry has witnessed intense competition for customers across every segment of the market. Claims has become a central front in this heated battle for market share.

In recent years, the insurance industry has witnessed intense competition for customers across every segment of the market. Claims has become a central front in this heated battle for market share.