Nick Frankland | Property Casualty 360

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Commentary

Changing consumer expectations continue to impact insurance

December 10, 2018

The P&C insurance industry must recognize how easily customers can be stolen away and look at where money can be made.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Changing consumer expectations continue to impact insurance

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