Mike Furlong | Property Casualty 360

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Commentary

2020 is the year technology will transform the commercial lines experience

March 11, 2020

An outdated process will finally see significant changes as customers demand a complete and modern digital insurance experience.

Commentary

Why insurance agents should adopt electronic payments

September 06, 2019

Going from pen and paper to e-payments can be well worth it for insurance agencies.

Commentary

How insurance agencies can boost customer retention by 95%

August 28, 2019

The average retention rate for the industry is 84%, but top companies are beating that average by 10% or more.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

2020 is the year technology will transform the commercial lines experience

Why insurance agents should adopt electronic payments

How insurance agencies can boost customer retention by 95%

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