Mathieu Pirio | Property Casualty 360

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Commentary

Measure what matters: Building a customer feedback program that works

May 11, 2020

Now more than ever, maintaining a tight feedback loop will be key (and the learnings relevant for years to come).

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Measure what matters: Building a customer feedback program that works

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