Lisa Woodley | Property Casualty 360

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Commentary

The future of digital customer experience in insurance

February 13, 2018

The growing demand for voice-controlled artificial intelligence (AI) is part of a bigger trend toward more personalized, customized, conversational digital experiences.

News

5 common CRM fails — and how to avoid them

April 28, 2017

While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.

News

5 common CRM fails — and how to avoid them

April 28, 2017

While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.

Market Insights

Keeping the human touch as AI takes hold in insurance

July 07, 2016

Here are five ways property & casualty carriers use the promise of artificial intelligence while balancing it against product and data complexity and the customers emotional needs.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The future of digital customer experience in insurance

5 common CRM fails — and how to avoid them

5 common CRM fails &mdash; and how to avoid them

Keeping the human touch as AI takes hold in insurance

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5 common CRM fails — and how to avoid them