Lisa Woodley | Property Casualty 360

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Commentary

The future of digital customer experience in insurance

February 13, 2018

The growing demand for voice-controlled artificial intelligence (AI) is part of a bigger trend toward more personalized, customized, conversational digital experiences.

News

5 common CRM fails — and how to avoid them

April 28, 2017

While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.

News

5 common CRM fails — and how to avoid them

April 28, 2017

While there may be other CRM implementation fails, these five are the ones that can have the biggest impact on your customer and employee experience.

Market Insights

Keeping the human touch as AI takes hold in insurance

July 07, 2016

Here are five ways property & casualty carriers use the promise of artificial intelligence while balancing it against product and data complexity and the customers emotional needs.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Download Resource

The Future of P&C Insurance: The Race to Contain Costs Amid Rising Catastrophic Losses link

AgentSync

From AgentSync

The P&C insurance sector is currently facing challenges. This eBook outlines the most pressing problems, the most promising solutions, and a few examples of these principles in action.

Download Resource

Revolutionizing Claims Processing: How a Leading Insurer Transformed Water Mitigation Reviews link

CoreLogic

From CoreLogic

Discover how one insurer drastically improved the efficiency of their water mitigation claim reviews, reducing costs and time while enhancing decision-making. Learn how this approach can transform your claims process, making it faster, more accurate, and less resource-intensive.

Download Resource

Distribution Channel Management Assessment link

AgentSync

From AgentSync

Navigating today’s insurance landscape requires more than instinct. Assess the strengths and gaps in your distribution strategy with this comprehensive tool. Discover actionable insights to refine operations, enhance data quality, ensure compliance, and scale efficiently. Evaluate your current capabilities and see where you stand across five crucial areas. Start building a more resilient and agile network today.

Download Resource

Filling the Middle-Market Life Insurance Gap in America link

TruStage

From TruStage

The mid-market life insurance segment holds tremendous potential, with 39% of consumers planning to buy life insurance in the next year (1). This white paper explores the unique opportunities for you to scale your mid-market segment and drive sustainable growth.

Download Resource

Changing the Game: Innovation Trends in Commercial Insurance link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

New data reveals that commercial carriers are in the thick of a digital transformation. This white paper from LexisNexis® Risk Solutions examines key trends driving the adoption of automation in the commercial auto industry. Insights are according to top commercial carrier executives -- see what they mean for you!

Download Resource

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Download Resource

AgentSync

From AgentSync

The P&C insurance sector is currently facing challenges. This eBook outlines the most pressing problems, the most promising solutions, and a few examples of these principles in action.

Download Resource