Kevin Haydon | Property Casualty 360

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Commentary

Customer expectations: 4 digital technology implications for insurers

September 29, 2017

In the last two years, the No. 1 strategic investment across the insurance industry has been in improving customer engagement. Why so much emphasis?

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Customer expectations: 4 digital technology implications for insurers

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