Karen Flaherty | Property Casualty 360

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Time, Volume Pressures Hamper CSRs

November 04, 2001

Time, Volume Pressures Hamper CSRsI recently spotted a sign in a store that read: "Answers cost $1.00. Right answers cost $2.50." That sign made me ...

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Time, Volume Pressures Hamper CSRs

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