Julio Pernia Aznar | Property Casualty 360

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Best Practices

The future of accident management: Merging human expertise with AI

June 24, 2024

AI holds great promise for increasing efficiency and reducing costs in the industry, but must support the human aspects of accident management.

Expert Opinion

What will 2024 hold for auto insurers?

December 27, 2023

Growing repair and replacement costs and labor challenges hampered auto insurers' results in 2023. Will 2024 bring more of the same?

Commentary

Can AI overcome low-touch claims challenges?

October 04, 2023

AI is drastically improving insurance claims processes, particularly for minor damages, and improving the customer experience.

Analysis

Where is the insurance industry placing its AI bets?

August 25, 2023

Technologies such as machine learning and visual intelligence are transforming the insurance experience.

Best Practices

The value of agility for insurers

January 31, 2023

As consumer demands change, insurers must understand how technology and versatility can make them more competitive.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.