The vast majority of customer experience improvement programs launched by insurance providers will fail, according to a recent study by Avaya.

Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.

Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.

For decades, diversified insurers have doggedly pursued the Holy Grail: getting customers to purchase from them multiple types of coverage.

Is anyone listening? At one time or another, it's a question that crosses the mind of every businessperson, from C-suite executive to small business owner.