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The vast majority of customer experience improvement programs launched by insurance providers will fail, according to a recent study by Avaya.
The vast majority of customer experience improvement programs launched by insurance providers will fail, according to a recent study by Avaya.
Insurers’ Greatest Missed Opportunity
Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.
Insurers’ Greatest Missed Opportunity
Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.
For decades, diversified insurers have doggedly pursued the Holy Grail: getting customers to purchase from them multiple types of coverage.
Is anyone listening? At one time or another, it's a question that crosses the mind of every businessperson, from C-suite executive to small business owner.
Economic events over the past year have shaken consumer confidence to its core. In the financial services industry, even the calmest and most level-headed consumers have been rattled by the month-to-month parade of bad news.
Trending Stories
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- 3Enhance Your Negotiation Tactics for Auto Liability
- 4Boost Underwriting Efficiency & Improve Risk Assessment for Commercial Property Insurance
- 5Court overturns $26.3M Farmers Insurance class action judgment
Resources
TruStage
From TruStage
The mid-market life insurance segment holds tremendous potential, with 39% of consumers planning to buy life insurance in the next year (1). This white paper explores the unique opportunities for you to scale your mid-market segment and drive sustainable growth.
Download Resource
Verisk
From Verisk
Recovering funds from at-fault parties in auto claims is crucial for insurers, yet subrogation challenges like incomplete data and manual processes slow the process. This guide reveals how claims professionals can streamline subrogation, reduce administrative costs, and maximize recoveries with a more efficient approach. Get the insights you need to speed up claims resolution and improve financial outcomes.
Download Resource
Laserfiche
From Laserfiche
Rising customer expectations, more restrictive regulations, and increased competition are pushing insurers to modernize information management to boost productivity and efficiency. Discover how Intelligent Information Management (IIM) transforms insurance operations--addressing key challenges and delivering measurable ROI by streamlining processes, reducing costs, and enhancing customer experiences.
Download Resource
Verisk
From Verisk
Digital media fraud is evolving fast--can your fraud detection strategies keep up? With AI-powered tools making it easier than ever to manipulate claims evidence, insurers must stay ahead of fraudsters. Download this guide to explore the latest digital media fraud tactics that are affecting the industry.
Download Resource
Vortex Weather Insurance
From Vortex Weather Insurance
Rain-related business disruptions can be costly for your clients. Parametric hourly rain insurance offers a proactive approach to mitigate financial losses from weather conditions. This data-driven solution delivers fast, automated payouts when rainfall thresholds are met, ensuring your clients are protected when they need it most.
Download Resource
EIS
From EIS
Addressing P&C claims challenges is essential for controlling costs and retaining satisfied customers. Learn how ambitious insurers are leveraging automation to overcome data integration challenges, outdated fraud models, and legacy systems.
Download Resource
Vortex Weather Insurance
From Vortex Weather Insurance
Hurricane-related financial risks can leave businesses vulnerable due to gaps found in traditional insurance policies. Parametric hurricane insurance provides a proactive solution for your clients to recover from hurricane-related financial losses quickly. Learn how this innovative coverage model offers transparent payouts based on measurable storm conditions--helping your clients bridge critical financial gaps when they need it most.
Download Resource
EIS
From EIS
Discover how insurers can detect fraudulent claims faster, enhance accuracy, and streamline claims operations.
Download Resource
Origami Risk
From Origami Risk
Avoid Costly Setbacks, Stay on Schedule, and Maximize ROI
Download Resource
Origami Risk
From Origami Risk
The MGA market is more competitive than ever. With new entrants leveraging digital tools and shifting market dynamics, staying ahead requires strategic adaptation. Discover how to refine your approach, embrace innovation, and outperform the competition in 2025.
Download Resource
RPS | Risk Placement Services
From RPS | Risk Placement Services
The workers’ compensation market is shifting as wage growth, medical inflation, and regulatory changes reshape the landscape. Understanding these trends is essential for staying competitive. Download the latest market outlook to gain expert insights into key industry shifts, risk factors, and opportunities that could impact your strategy in 2025.
Download ResourceTruStage
From TruStage
The mid-market life insurance segment holds tremendous potential, with 39% of consumers planning to buy life insurance in the next year (1). This white paper explores the unique opportunities for you to scale your mid-market segment and drive sustainable growth.
Download ResourceVerisk
From Verisk
Recovering funds from at-fault parties in auto claims is crucial for insurers, yet subrogation challenges like incomplete data and manual processes slow the process. This guide reveals how claims professionals can streamline subrogation, reduce administrative costs, and maximize recoveries with a more efficient approach. Get the insights you need to speed up claims resolution and improve financial outcomes.
Download ResourceLaserfiche
From Laserfiche
Rising customer expectations, more restrictive regulations, and increased competition are pushing insurers to modernize information management to boost productivity and efficiency. Discover how Intelligent Information Management (IIM) transforms insurance operations--addressing key challenges and delivering measurable ROI by streamlining processes, reducing costs, and enhancing customer experiences.
Download ResourceVerisk
From Verisk
Digital media fraud is evolving fast--can your fraud detection strategies keep up? With AI-powered tools making it easier than ever to manipulate claims evidence, insurers must stay ahead of fraudsters. Download this guide to explore the latest digital media fraud tactics that are affecting the industry.
Download ResourceVortex Weather Insurance
From Vortex Weather Insurance
Rain-related business disruptions can be costly for your clients. Parametric hourly rain insurance offers a proactive approach to mitigate financial losses from weather conditions. This data-driven solution delivers fast, automated payouts when rainfall thresholds are met, ensuring your clients are protected when they need it most.
Download ResourceEIS
From EIS
Addressing P&C claims challenges is essential for controlling costs and retaining satisfied customers. Learn how ambitious insurers are leveraging automation to overcome data integration challenges, outdated fraud models, and legacy systems.
Download ResourceVortex Weather Insurance
From Vortex Weather Insurance
Hurricane-related financial risks can leave businesses vulnerable due to gaps found in traditional insurance policies. Parametric hurricane insurance provides a proactive solution for your clients to recover from hurricane-related financial losses quickly. Learn how this innovative coverage model offers transparent payouts based on measurable storm conditions--helping your clients bridge critical financial gaps when they need it most.
Download ResourceEIS
From EIS
Discover how insurers can detect fraudulent claims faster, enhance accuracy, and streamline claims operations.
Download ResourceOrigami Risk
From Origami Risk
Avoid Costly Setbacks, Stay on Schedule, and Maximize ROI
Download ResourceOrigami Risk
From Origami Risk
The MGA market is more competitive than ever. With new entrants leveraging digital tools and shifting market dynamics, staying ahead requires strategic adaptation. Discover how to refine your approach, embrace innovation, and outperform the competition in 2025.
Download ResourceRPS | Risk Placement Services
From RPS | Risk Placement Services
The workers’ compensation market is shifting as wage growth, medical inflation, and regulatory changes reshape the landscape. Understanding these trends is essential for staying competitive. Download the latest market outlook to gain expert insights into key industry shifts, risk factors, and opportunities that could impact your strategy in 2025.
Download ResourceTruStage
From TruStage
The mid-market life insurance segment holds tremendous potential, with 39% of consumers planning to buy life insurance in the next year (1). This white paper explores the unique opportunities for you to scale your mid-market segment and drive sustainable growth.
Download Resource