Properly incorporating data analytics identifies customers' coverage options and helps carriers determine the likelihood that a customer will leave.

For many carriers, the database hasn't evolved in years. When it's time to update the data warehouse, here's what to do.

For many carriers, the database hasn't evolved in years. When it's time to update the data warehouse, here's what to do.

Whether direct, legacy or hybrid, the distribution model that a company selects will dictate how business is conducted and customers interact with the organization.