John Cammarata | Property Casualty 360

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Jake from State Farm, meet your new neighbor: Chatbots

July 03, 2017

Insurance companies must recognize that humans alone cannot provide the quick, seamless and user-friendly experiences that todays policyholders expect.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Jake from State Farm, meet your new neighbor: Chatbots

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