The key is providing a good experience for potential clients who are looking for insurance through to the claims process when policyholders need to be served.
Training programs have not traditionally been built around good decision-making, but rather around building knowledge. Instilling judgment requires a different approach.
To achieve enhanced reporting and insight, you must do three things: select and organize your measures; develop a discipline for exploring data that focuses on root cause; and teach your managers and leaders how to act upon data.