Jie Wu | Property Casualty 360

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Expert Opinion

How to maintain empathy when machines are making decisions

October 29, 2018

Estimates that the global business value from AI alone is projected to reach $1.2 trillion in 2018 and $3.9 trillion in 2022.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

How to maintain empathy when machines are making decisions

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