Jeffrey W Brown | Property Casualty 360

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Expert Opinion

Playing it safe: 4 ways to secure policyholder data

June 02, 2020

Take action to protect sensitive policyholder data — as well as your relationships and business — during claim processing.

Analysis

Delivering a consumer-centric experience

November 12, 2019

Insurers must balance innovation with customer trust and satisfaction.

Best Practices

Protecting your customers' personal data

April 23, 2019

Here are four specific steps carriers can take to protect their client records against a cyberattack.

Best Practices

What to consider when picking a digital claim-payment partner

March 19, 2019

Here's how insurance executives can be sure they've found the right digital claim-payment processing partner.

Market Insights

Taking a digital approach to claims processing

August 30, 2018

Here are five factors insurers should consider when moving toward a digital approach for claims and payments.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.