Ilya Filipov | Property Casualty 360

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Analysis

Why customer segmentation is critical for insurers

September 01, 2022

Clearly understanding customers' needs, concerns, hopes and expectations enables insurers to develop a superior customer experience.

Best Practices

Client strategies insurers should implement amid climate change

December 21, 2021

An increase in natural disasters means insurers are seeing a surge in traumatized customers who must be handled with compassion and care.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Why customer segmentation is critical for insurers

Client strategies insurers should implement amid climate change

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