George Wright | Property Casualty 360

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Commentary

Insurers must rethink communications to secure customer loyalty

March 02, 2018

To win over customers, insurers need to build trust and make them feel valued as individuals.

Expert Opinion

Insurers must rethink communications to secure customer loyalty

March 02, 2018

To win over customers, insurers need to build trust and make them feel valued as individuals.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Insurers must rethink communications to secure customer loyalty

Insurers must rethink communications to secure customer loyalty

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