Fast and generous claims settlements create high degrees of satisfaction. But using empathy to find thoughtful ways to positively impact someones life yields an emotional response for the client, who in turn will promote your agency.

When a puff-back in the chimney of the home of a Rhode Island manufacturing companys CEO caused extensive damage throughout his familys elegant 7,200-square-foot Colonial home, his claims adjuster faced a complex case: The smoke damage to the decorative painting on the living room walls would require careful restoration, while...

Few circumstances can be as daunting as helping wealthy Americans maintain their expected quality of living after a loss.