Fazi Zand | Property Casualty 360

Newsletters

Agent & Broker
Claims
Markets
Awards & Events
Risk Management
Insurtech Center
Expert analysis
- FC&S Expert Coverage Interpretation
More

NOT FOR REPRINT

Page Printed from: propertycasualty360.com/author/profile/fazi-zand

About The Author

CONNECT WITH THIS AUTHOR

News

The rise of the insurance chatbot

February 13, 2018

So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance?

Commentary

Perfect customer experience with persona-based engagement

January 10, 2018

Like many insurers, perhaps you have already put in some hard yards working to unify underlying systems to provide great multichannel customer experiences.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The rise of the insurance chatbot

Perfect customer experience with persona-based engagement

Trending Stories

Resources

TruStage