Ezra Steinberg Christina Bramlet | Property Casualty 360

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ACE Sneak Preview: "Claims Is A Customer Service Business"

May 08, 2013

Cultivating soft skills will elevate claims employee performance so they can better serve customers.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

ACE Sneak Preview: &quot;Claims Is A Customer Service Business&quot;

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ACE Sneak Preview: "Claims Is A Customer Service Business"