This article was adapted from Ms. Huling's presentation at the AMS Users Group National Conference, which was held in March in Grapevine, Texas.) DO THESE workplace scenarios sound familiar? An employee's interpretation of your

"Have I got an insurance story for you!" One thing I've learned from working in this industry is that people love to tell me "insurance stories." A common element in these stories is an unpleasant experience for the insured-usually resulting from a

"Have I got an insurance story for you!" One thing I've learned from working in this industry is that people love to tell me "insurance stories." A common element in these stories is an unpleasant experience for the insured-usually resulting from a

Innovative Training Avoids 'Brain Drain'While conducting a program at a large branch office of a regional insurance company last spring, I learned that 20 percent ...

Agents Can Make Hard Market Easier Recent headlines in the National Underwriter confirm what agents, insurance companies and policyholders know by now--the business is changing."Risk ...