Dennis Barnes | Property Casualty 360

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The first three steps to improving your customer experience

February 08, 2017

Todays service and reward economy has elevated consumer expectations, and that creates a difficult challenge for most organizations.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The first three steps to improving your customer experience

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