Dawnyel Smink | Property Casualty 360

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Five ways to exceed post-pandemic customer service expectations

June 02, 2021

Enhancing insurance clients' experiences across conversations and transactions can create long-lasting relationships and increase loyalty.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Five ways to exceed post-pandemic customer service expectations

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