David W Henry | Property Casualty 360

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Speaking Candidly About Candor

May 29, 2005

By David w. henryIn August 2003, I introduced the concept of the Human Voice to the insurance industry as a term of art to ...

Injecting Aesthetics Into The P-C Industry: The First Element Of The Human Voice

August 05, 2003

Injecting Aesthetics Into The P-C Industry: The First Element Of The Human VoiceThis article advocates the implementation of a set of interrelated values to guide ...

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Speaking Candidly About Candor

Injecting Aesthetics Into The P-C Industry: The First Element Of The Human Voice

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