Daniel Maddox | Property Casualty 360

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4 Ways Documentation Can Prevent Agency “Brain Drain”

October 03, 2012

With more baby boomers retiring and a higher rate of employee attrition, documenting agency processes is essential to agency survival.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

4 Ways Documentation Can Prevent Agency &ldquo;Brain Drain&rdquo;

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4 Ways Documentation Can Prevent Agency “Brain Drain”