At least 40 percent of agency E&O claims arise from oversights by account executives or CSRs. Here's how you can troubleshoot this problem.

If a customer takes action against his or her agent, a significant part of the agents defense could involve whether the client read his policy.

You may be documenting your agency's activities, but if you're omitting the details, you could find yourself in trouble. Check out these 4 danger areas.

If you don't closely compare coverages when switching accounts to a new carrier, your customer could face an uninsured loss -- and you could face an E&O claim.

Although procedures and consistency are important in an E&O loss prevention program, education must also be a main component. Here's how to build it in.

Helping agents better understand the climate they live in and the expectations they will be held to is key. To that end, here is an overview of the E&O landscape, along with some practical tips you can adopt tomorrow that may reduce the likelihood

The following article was adapted from Mr. Pearsall's presentation at the AMS Users' Group's 29th National Conference, which was held in April in Nashville, Tenn.) IN RECENT years, advances in automation and technology have improved