Today, an estimated 85 percent to 90 percent of the content created within an organization exists electronically. Business operations generate vast volumes of electronically stored information (ESI)--n

The new millennium has brought new tools to the old game of legacy systems management. There also has been an increased emphasis on strategic alignment between business and technology as the metaphori

Many companies pride themselves on the level of service they provide to their customers. During the course of our work with some of those companies, we often conduct surveys of current and past custom

Is your policy administration system a trusty old workhorse, still up to the task after all these years? Or is it a coughing and wheezing jalopy, about to break down, leaving you stranded? The truth i

A second-week claims adjuster trainee easily can testify to the fact the speed at which a claim is closed is in direct proportion to the end cost of that claim. Speed of task to reduce cycle time has