Colleen Risk | Property Casualty 360

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Commentary

Chatbots: The smart solution for insurance customer service

October 26, 2017

Insurers are under increasing pressure to cut costs and offer better digital services to their customers. Chatbots that serve as virtual insurance agents can help.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Chatbots: The smart solution for insurance customer service

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