Chris Small | Property Casualty 360

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Commentary

The pandemic broke NPS. Here's why and what insurers should do...

January 07, 2021

If you look to customer experience metrics to evaluate how products and services are received, buckle up.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The pandemic broke NPS. Here's why and what insurers should do...

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