Bernard L Rosauer | Property Casualty 360

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Creating the Ultimate Customer Experience

March 14, 2010

A 20-year claims veteran offers a candid discussion of the challenges of balancing quality technical claim handling with customer service.

Market Insights

Creating and Duplicating the Perfect Claim Experience

September 29, 2006

Whether it's fear, anger, anxiety, or something else, all forms of loss result in emotional strain.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Creating the Ultimate Customer Experience

Creating and Duplicating the Perfect Claim Experience

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