Alex Meisner | Property Casualty 360

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Commentary

Emerging tech fuels insurance consumers' on-demand expectations

April 03, 2018

As the average amount of time consumers are willing to wait shrinks, businesses can't afford to disrupt the customer journey with long wait times and poor service.

Commentary

Emerging tech fuels insurance consumers' on-demand expectations

April 03, 2018

As the average amount of time consumers are willing to wait shrinks, businesses can't afford to disrupt the customer journey with long wait times and poor service.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Emerging tech fuels insurance consumers' on-demand expectations

Emerging tech fuels insurance consumers' on-demand expectations

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