Agency Management

Always be on the lookout for opportunities to turn complaints, or what appear to be ordinary interactions, into something extraordinary.

All of these wildfires pose several challenges for insurers.

Insurers write close to $1 trillion in insurance premiums each year according to the FBI that's a lot of risk management and a huge opportunity for some claimants to take advantage of an insurance company. Fraud comes in all shapes and sizes. Non-healthcare related fraud runs well over $40...

As pressure to strengthen defenses against security breaches increases, organizations are in a race against the clock to shore up their resistances. Given…

According to a survey conducted by The Hartford, most midsize firms have business continuity plans, but few have actually tested them.

In good news for the insurance industry, the latest U.S. Labor Department's Bureau of Labor Statistics (BLS) data for June 2015 shows that, on a year-over-year basis, virtually every subsector of insurance industry employment was up, with many subsectors rising solidly.

It's not every day that you gain the type of invaluable perspective that informs the rest of your days, but I guess it has to start somewhere.

Look around any 21st century workplace and youre likely to see vacant desks, due to employees working remotely. What was seen as a trend only a few years ago has become commonplace in most businesses. But the employee benefit of allowing employees to work remotely has potential risks to an...