Sales & Marketing

Fresh research from the American Customer Satisfaction Index reveals insurers are holding steady with customers despite a difficult operating environment.

While technology is transforming customer service, even the best of tools cannot replace the human touch.

Social media celebrities are hotter than ever, but their risk, liability and insurance issues are not well understood.

An efficient incident notification system can mean the difference between avoiding a breach altogether or having to file a claim.

Wells Fargo reports that half of all women-owned businesses operate in four sectors.

'Clients definitely had rate fatigue.'

Homeowners whose property value went way up might consider an extended replacement cost insurance add-on.

The insurance industry has long been burdened with a bad reputation.