Date: Tuesday, May 20, 2025
Time: 2pm ET | 11am PT
Cost: Complimentary
Produced and Sponsored by:

Outpatient surgery and radiology treatments are not only increasing in frequency and severity but occurring earlier in the treatment cycle for auto liability claims. This shift poses significant challenges for insurers, especially in determining the relatedness and medical necessity of these treatments.

Join industry specialists in our upcoming webcast as they delve into the latest trends and offer proven strategies for successful negotiation and improved indemnity accuracy.
You'll gain insights into emerging trends and litigation risks, equipping you with knowledge to refine your negotiation tactics. Learn how to:

• Shift to a proactive approach, minimizing friction with claimants and transferring the burden of proof to plaintiff attorneys
• Gain insights from claims experts on successful strategies, potential pitfalls, and effective change management strategies
• Discover how strategic negotiation can reduce litigation risks

Don't miss this opportunity to enhance your skills and stay ahead of industry changes. Register now to ensure your organization can adeptly manage the complexities of outpatient surgery and radiology trends in auto liability claims.
Speakers:

Erik Bahnsen | Associate Director, Industry Analyst | CCC Intelligent Solutions
Erik Bahnsen has spent 20 years in the insurance industry, first holding several auto and casualty-focused claim roles on the insurer side before moving into the technology side. Erik joined CCC in 2012 where he has held numerous roles in account management, leadership, and product innovation, with a focus on casualty. Erik also participates in the ongoing development of CCC's industry-leading analytics and AI products. Since joining the industry analyst team in early 2022, Erik's industry analysis and thought leadership content has been presented and/or featured in numerous industry meetings and influential publications.

Jim Kaiser | CEO | Casentric®
Jim Kaiser is CEO of Casentric®. Casentric® helps its customers implement programs that resolve personal injury claims efficiently and without unnecessary compromises using unique argument-based analysis of medical records, negotiation training and data insights. Jim has a total of 36 years of experience in property and casualty insurance claims with a focus on third party personal injury claims. He started his career with Progressive as an adjuster and rose to Head of Commercial Claims prior to starting Casentric®.

Taylor Quarles | Managing Casualty Claims Director | Amica Mutual Insurance Company
Taylor Quarles is the Managing Casualty Claims Director at Amica Mutual Insurance Company, with 28 years in the industry and over 20 years of management experience in personal lines property and casualty across the Mid-Atlantic and Southeastern U.S. In recent years, his focus has shifted to personal lines casualty claims, specializing in phantom damages and defending build-up claims in litigation. A former member of the NAIIA Southeast Advisory Committee, Taylor's leadership and expertise in claims management continue to drive successful outcomes for Amica and its policyholders.