Credit: MarutStudio/Adobe Stock

In today’s competitive insurance market, your client’s expectations are higher than ever. With so many options available, staying ahead as an independent agent means putting customer service at the forefront.

The ability to respond quickly, offer personalized experiences, and deliver seamless service can make all the difference in retaining clients. A study by Zoom found that while 85% of consumers expect short wait times as part of their support experience, only 51% actually experience them.


NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2025 ALM Global, LLC. All Rights Reserved.