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What does it really take to modernize your contact center technology in today's insurance landscape? Insurance leaders know that system or process upgrades can be a difficult challenge, but are also an important tactic in staying efficient and competitive. Whether you're actively planning a contact center upgrade, or exploring your options for the future, this conversation will provide valuable perspectives to inform your strategy.

Join us for an exclusive conversation between industry veterans as they explore the realities, challenges, and successes of contact center transformation.

This informal discussion will dive deep into:
●          What drove the decision to modernize their contact center technology
●          How to evaluate solutions while managing stakeholder expectations
●          Real-world challenges faced and overcome during the transformation
●          Practical advice for organizations embarking on similar journeys

Featured Speakers:

Cameron Anthony | SVP of Policy Technology | State Compensation Insurance Fund

Brian Gray | Vice President and Chief Information Officer | MedPro

Christian Steckler | Senior Solution Architecture Manager | Glia

Rick DeLisi | Lead Research Analyst | Glia

Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to joining Glia he spent 15 years with Gartner (and previously, The Corporate Executive Board) as VP, Advisory in their Customer Experience and Customer Service practices.

Register Now

Can't attend? Register here for an on-demand recording after the webcast.