NWN partnered with Plymouth Rock Assurance, a provider of home, auto and umbrella insurance in the Northeast with more than $2.3 billion in premiums. This collaboration allowed the insurance leader to leverage automated voice analytics and artificial intelligence to deepen customer insights and elevate customer service across its operations. Specifically, Plymouth Rock will integrate voice analytics into its contact center infrastructure and implement generative AI to help gain customer insights and enhance the customer experience.
VIU has partnered with Valon, a premier mortgage servicing and software company. As insurance costs rise and coverage becomes more complex in many regions, this timely partnership provides Valon homeowners with simpler insurance management, streamlined renewal processes and proactive support throughout their homeownership journeys. The partnership enhances the insurance experience for homeowners by proactively helping them find insurance plans tailored to individual needs and risk profiles, resulting in competitive pricing and appropriate coverage.
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