When disaster strikes, insurance and claims professionals depend on contents restoration teams to help policyholders recover their valued possessions. Choosing the right team is important – not just for a successful restoration, but also for maintaining policyholder trust and satisfaction.

“Client trust starts on day one — the moment the first point of contact evaluates the loss,” says David Gavilanes, training development leader and regional business coach at Blue Kangaroo Packoutz. “That first conversation sets the tone for the entire project.”

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