Search
Copyright © 2025 ALM Global, LLC. All Rights Reserved.
(Credit: mozZz – stock.adobe.com)Earlier this year, I attended a conference of Fortune 500 executives, where the topic inevitably turned to AI’s potential to transform the workforce. But when asked, “How many of you are actually starting to do this?”, only one executive (from a leading Technology player) had a specific response. She said the company had deployed AI chatbots to respond to routine employee queries. AI automation now handles some 3,000 inquiries monthly, at a cost of 25 cents each instead of the $1.75 that the company was spending when HR professionals were fielding inquiries. Those professionals, as a result, can devote their time and talents to work better suited to their human skills and expertise.
That example is emblematic of the way all of us in the business world should be thinking about how to integrate AI into our organizations. We need to focus on the work that generative AI and other forms of artificial intelligence can truly automate, even as we carefully consider the impact on workers.
Already have an account? Sign In Now
NOT FOR REPRINT
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
eBook
Sponsored by AgentSync
The Future of P&C Insurance: The Race to Contain Costs Amid Rising Catastrophic Losses
The P&C insurance sector is currently facing challenges. This eBook outlines the most pressing problems, the most promising solutions, and a few examples of these principles in action.
Case Study
Sponsored by CoreLogic
Revolutionizing Claims Processing: How a Leading Insurer Transformed Water Mitigation Reviews
Discover how one insurer drastically improved the efficiency of their water mitigation claim reviews, reducing costs and time while enhancing decision-making. Learn how this approach can transform your claims process, making it faster, more accurate, and less resource-intensive.
Assessment
Sponsored by AgentSync
Distribution Channel Management Assessment
Navigating today’s insurance landscape requires more than instinct. Assess the strengths and gaps in your distribution strategy with this comprehensive tool. Discover actionable insights to refine operations, enhance data quality, ensure compliance, and scale efficiently. Evaluate your current capabilities and see where you stand across five crucial areas. Start building a more resilient and agile network today.
Copyright © 2025 ALM Global, LLC. All Rights Reserved.
Sign In
Sign In
