Insurers are using nascent data signals and critical insights generated in the claims process to fine-tune responses and address anomalies in real-time. (Credit: BritCats Studio/Adobe Stock)
Property and casualty (P&C) insurance business models have been put to the test over the last few years as a combination of sky-high repair costs, longer cycle times and a steady stream of rate increases have driven record levels of customer attrition and strained profitability.
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Sumit Taneja
Sumit Taneja is senior vice president, global lead of intelligent transformation services at EXL, a leading data analytics and digital operations and solutions company.
