Many insurers are stuck using outdated processes and systems, which hinder operational efficiency and alienate Gen-Z talent. (Credit: photka/Adobe Stock) Many insurers are stuck using outdated processes and systems, which hinder operational efficiency and alienate Gen-Z talent. (Credit: photka/Adobe Stock)

The insurance industry, much like any other, operates on a margin basis, where profitability hinges on the balance between growing revenue and managing costs.

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