Consumers hold insurers and repairers responsible for some tasks typically associated with the other party, without distinguishing between the two. (Credit: 88studio via Adobe Stock)
When you order a product online and it doesn't arrive on time, you don't care whether the delay was caused by the freight forwarder, the customs broker, the delivery driver, or any of the other countless providers it takes to bring that package to your doorstep. All you care about is getting your package on time and as expected.
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