Documentation is essential for underwriting, claims, pricing, rate filing and most other insurance functions. (Credit: Rawpixel.com/Shutterstock.com) Documentation is essential for underwriting, claims, pricing, rate filing and most other insurance functions. (Credit: Rawpixel.com/Shutterstock.com)

To be clear, this article is not meant to insult the insurance industry; there is already more than enough of that.

In fact, we love the insurance industry. It has provided us with lucrative employment over our careers, allowed us to grow and learn, enabled us to forge many valued relationships and above all, actively assist the industry to serve customers and communities in times of need and stress. Its products and services are critical in managing risk for everyone and it is a pillar of all economic systems.

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