When a fire or water damage claim happens, much attention is given to the physical structure. Perhaps more important to successfully closing a claim is restoring the contents: the objects that have the most emotional attachment, as many are irreplaceable.
In this video, Elana Jefferson, editor-in-chief for Property & Casualty 360, takes a look at the human-service element of working in insurance, claims and restorations. David Gavilanes, training development leader and regional business coach at Blue Kangaroo Packoutz, follows her with a look at how contents restorations and packouts are a crucial part of the claims process.
You'll also learn:
- How insurers can be crucial to emotional well-being after a cataclysmic event;
- What differentiates contents from other types of restorations; and
- Which criteria are important when selecting a packout team.
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