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Summer is wrapping up, leaving much of the country relatively unscathed compared to CAT predictions. Severe weather events have been quieter than expected this year, and ideally, that trend remains true as we approach the tail-end of hurricane season and look ahead to the winter freeze.
But no matter the time of year, significant weather events can happen – often without much warning – and they always create a surge in demand for insurance carriers, leading to significant operational challenges. Without proper planning, the volume spikes during CAT scenarios can quickly overwhelm the system, especially if there aren't enough adjusters to handle the number of calls – creating longer wait times, slower service, repeated phone calls, and generally inadequate customer experiences during a time when policyholders need the most support.
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