With the rapid evolution in the nature and severity of claims to a changing of the guard in the workforce, claims professionals have a new world of challenges to navigate. It’s a role they’ve historically taken in stride. 

In this video perspective, Elana Jefferson, Editor-in-Chief at PropertyCasualty360, looks at some of that history and some current causes for concern, while Ken Davis, Claims Partnership Manager at BELFOR Franchise Group, discusses some of the recent innovations that are helping claims professionals adapt. 

In this video, you’ll learn:

  • The role of digital modernization in the next stage of claims evolution,
  • What are the biggest concerns for insurers in the claims process, and
  • How innovations like AI and IoT have impacted the claims space.