The wealth of knowledge available to customers has empowered many to make decisions about their insurance coverage. However, an ever-shifting market can leave even the most well-researched customer with unforeseen coverage gaps when it comes time to file a claim.
According to a 2022 Harris Poll on behalf of VIU by HUB, of those who said they had filed a claim on their insurance policy in the last five years, 40% said they had an event where their policy didn't cover their claim in the way they had expected, and just over 80% of policyholders said there were things about their homeowners or auto policies they would like to better understand.
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Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
