Michigan specialty insurer's agent guidance post-cyberattack
AF Group's website was down for days before the carrier released a statement indicating it had a cybersecurity incident.
AF Group, the commercial, specialty and workers’ comp insurer based in Lansing, Mich., reportedly experienced website outages and glitches for several days before releasing a recent statement indicating the carrier suffered a cybersecurity incident that impacted its systems.
The insurer’s website remained offline at press time.
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AF Group customers and partners are advised to communicate with the carrier via telephone or email, the Lansing CBS affiliate WLNS-TV reported.
There was no evidence that policyholder records were compromised in the incident, the carrier said. Its IT and cyber-forensic experts continue to investigate the issue. The insurer’s nurse triage/telemedicine program also remains unaffected.
AF Group agents can submit an ACORD application via email to their business development team, which will complete an intake form. To bind a policy, agents should submit a bind order to the business development team or the underwriting team member who provided the quote.
To report a claim, agents should call 1-866-206-5851 or email completed First Report of Injury documents to ClaimsExpress@accidentfund.com.
The carrier said there are issues with payment confirmation, but policies will not become delinquent if payments are delayed due to system issues. A 30-day grace period for payments is in effect.
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