When you are struggling to find coverage for clients at affordable prices, it can be easier to recognize the clients you probably shouldn't be writing anyway. It might make sense to jettison the unreasonable, the ungrateful and the unpleasant in times like this. Credit: OleCNX/Adobe Stock
Last year, the American Property and Casualty Insurance Association said we were in the hardest market for property insurance in a generation. They were right.
A year later, the hard market for property insurance remains, compounded by difficult liability and auto markets. The stress related to navigating this hard has affected the attitudes and mental health of practically every team member in the independent agency system whether they are managing frustrated or angry clients or searching to secure coverage.
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