Photo: ImageFlow/Adobe Stock
Artificial intelligence (AI), specifically generative AI models, in the corporate sector and insurance industry, is experiencing a dynamic evolution, both individually and collectively, to promote new opportunities for growth and differentiation in a competitive marketplace. The integration of AI has become a central force for promoting efficiency and accuracy across industries. Through the utilization of AI technologies, companies can optimize overall performance in various areas including customer service, sales, fraud detection, risk assessment and claims processing.
The increased utilization of AI will improve efficiencies in routine tasks, but it does not eliminate the need for human oversight. Human oversight is required to ensure ethical, legal and operational integrity within insurance operations. Human judgment is critical to ensure the integrity, fairness, and reliability of insurance operations in an AI-driven environment. By fostering collaboration between humans and AI systems, insurers can harness the strengths of both to achieve optimal outcomes while upholding ethical and regulatory standards.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
