Millennials recognize the benefits of AI in P&C insurance, but Gen Z and baby boomers remain skeptical. Insurers can bridge the generational gap through AI education and transparency. (Credit: fizkes/Adobe Stock)
An AI in Insurance Report published by Insurity reveals how insureds feel about P&C carriers using the technology, with some saying it's a deterrent and others sharing they would recommend an AI-integrated insurer to friends and family.
P&C insurers have embraced AI, incorporating the system into claims processing, fraud detection, personalized risk assessment and AI chatbots to answer common questions. Insurity's report found that respondents with experience using AI were more likely to view it in a favorable light.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
